There were actually many situations, and to be honest, I find it difficult
to talk about what kind of situation. with technical issues – what exactly are you interested in?
– Let’s try it with clients.
— With clients. I’ll give you a general situation now, and then an example.
The work of a remote call center is largely due to the fact that its work cannot be touched with your hands, which is what everyone is used to. Until recently, before the pandemic,
when everyone began to work remotely en masse,
this had lithuania email list 283108 contact leads already become a kind of normal phenomenon, and before
that it seemed like something wild. That is, if you work and you do not have an office, there is no place where operators sit under a whip, then you are some kind of “sharash-montage”, you are some kind of scammers who cannot be trusted with anything, especially our money.
This opinion was held Situations with clients
By a certain number of our potential clients. And at first, all this caused a feeling of discomfort when you start selling them your services. And, naturally, this was reflected in the sales results.
But when we came to understand that top 5 crm systems for small and medium businesses remote work is the same serious work as office work, there is no difference,
and when long before the pandemic, everyone stopped being ashamed of the fact that they work remotely, and vice versa, when people did not trust us as professionals, we offered to come to anyone from our staff and get acquainted, shake hands, drink a cup of coffee (starting from the manager – from me, and ending with some project manager), then the situation began to change dramatically.
People began to trust and understand
who just wanted to work and get paid for their work, and not with scammers. Plus, these things began to be covered by some things that began
to inspire trust – this is the signing of official mobile lead contracts,
this is, let’s say, some gratitude on official forms, reviews, etc. And naturally, this has already begun to increase the credit of trust among clients and has affected the number of sales, the number of orders to our company.