Today, the implementation of the system does not take place without the integration of IP telephony. What does such integration provide?
Control. Recording conversations and north korea email list 815 contact leads recording all calls allows you
Smart distribution of to significantly improve customer service. Even if you do not check all calls, agents feel responsible and talk to customers carefully.
Saving communication history. Allows you to track the manager’s work and prevents critical mistakes for the business.
CRM stores information about
Which client the manager spoke with. This means that the PBX will be able to route the call to the right specialist.
Automation. The system will record each incoming and outgoing call and, if necessary, remind the manager when it is chatbots: the future of customer service necessary to call the client back, and also schedule the time. This greatly reduces the loss of clients, which occurs due to the unavailability or forgetfulness of the employee.
Quick calls directly from the CRM system. There is no need to search for the client’s contact in the phone book and use other devices. One click on the number directly in the client card is enough.
Displaying a client card upon incoming call
When a client calls the company, the corresponding manager displays his card with a detailed history of contacts. What the client ordered, at what stage the previous negotiations ended, etc.
Assigning a client to a personal manager. Call routing is carried out in such a way that clients are redirected to those employees with trust review whom they have previously contacted and collaborated.
Integration of CRM and telephony will allow you to conduct a more in-depth analysis of sales.
A1 Telecom provides its clients with all the possibilities for integrating telephony into CRM . Increase the productivity of your employees with the help of such a function as dialing numbers in one click, manage calls, analyze communication with your clients. After all, the future belongs to companies that maintain strong relationships with clients and increase the efficiency of their service.