If we understand during the trial period that we have worked poorly,
or that we will not be able to give a result in the future,
because we have given it with the last of our strength and we cannot give such a result anymore, then we tell the customer about this directly, immediately, so that he does not have illusions, does not waste time,
and to netherlands email list 6 million contact leads preserve our reputation. We will warn about this immediately.
—What to consider Excellent quality. I like it when they adhere to such principles of work. What advice would you give to those who are taking their first steps in business consulting, who are creating their first contact center even from 2-3 operators?
I advise you to study the material
The material in this case is not how to organize a call center,
but how to sell, these are sales skills, these are sales techniques,
cold calling how artificial intelligence is redefining digital marketing techniques – competent, not thoughtless,
not those that are based on some kind of deception of the person you are calling, foisting, pushing, what many do not like,
and because of which most people then have a negative impression of call centers and work in cold calls and calling databases.
Why are many afraid to go
To work in a call center? Because they are afraid that they will be sent away. And why are they sent away? Because the approach to work is trust review generally wrong,
when they are pushing something that the potential client does not need. And pushing happens for two simple reasons: first, the target audience is poorly selected, that is, they are offered something that this target audience does not need in principle, and the second point is the construction of the speech module of the sales script, that is, it is built in such a way that the need is not identified and the need is not satisfied.